Refund policy

Refund if you don't like it

Refund if you don't like it: 7 days; 1 refund per account; in the Pack of 3, 1 song is refunded ($13 USD / MXN $233) and you keep the other 2.

If you don't like your song, we refund what you paid for it. You have 7 calendar days from payment to ask for it, and it's one refund per account.

If you bought the Pack of 3, 1 song is refunded ($13 USD / MXN $233, a third of the pack) and you keep the other 2.

How to request it

With the form below: pick the song and tell us why you didn't like it. If you can't use it, write to hola@musaisong.app from your account email, with the song's MUS-XXXXXX seal. We reply within a maximum of 3 business days. Stripe returns the money to the same payment method; your bank may take 5 to 10 business days to show it.

If something fails

On top of that, if something fails in a song, we redo it or refund what you paid for it, even after you have used your refund. These count as a failure:

• Wrong language: the lyrics came out in a language other than the one you chose.
• Plate not generated: the illustrated plate was not produced or arrived corrupted.
• Duplicate charge: Stripe recorded two charges for the same purchase.
• Lyrics without your story: the text includes nothing of what you told us, no names, no places, no dates, no phrases, no details.
• Song without vocals: the song was not generated or came back without vocals.

For a failure you have 14 calendar days from generation. For a duplicate charge we return the full repeated charge.

Subscriptions

If you have a subscription, cancelling it stops future renewals. You can cancel from your account or from the Stripe billing portal.